Company Name: Qubole
Company Profile: Click Here
Job Role: Big Data Support Engineer
Job Location: Bangalore
Qualification: BE/BTech/MCA(CSE/IT)
Exp: Freshers
Job Description:
- Provide resolutions and/ or Workaround to customer queries/ issue as appropriate
- Customers at all times
- Complete Ownership: Track Support issues through to closure upon complete agreement with
- Willing to assist Solutions (Professional Services) team and other teams within the Company when needed or as situation demands
- Exhibit continuous improvement on technical knowledge and problem resolution skills and strive for excellence
- Be involved in Knowledge Sharing (Knowledge Base Articles, Documentation, Forums, Blogs, etc...)
- Reproduce customer issues for diagnosis/ further analysis, passing acknowledged Service errors to Engineering team for fixing and QA
- Ensure that Service Level Agreements are met for each assigned incident
Required Skills:
- Bachelors Degree in Computer Science or MCA or Equivalent.
- Excellent written and verbal communication skills
- Ability to read and write SQL - and understanding of one of Relational Databases such as MySQL, Oracle, Postgres, SQL Server
- Comfortable with Linux with ability to write small scripts in Bash/ Python. Ability to grapple with log files and unix processes
- Ability to learn complex new things quickly
- Occasional involvement in support over weekends/ early/ late shifts (6AM-10PM window at worst - working remotely)
- Be a team player with an ability to work under pressure with good time management skills
- Good to have Knowledge of Java/Python
Click Here to Apply before job expires
