Company Profile: Click Here
Job Role: Analyst Trainee GIS
Location: Mumbai
Qualification:
Exp: 0-2 Years (Freshers)
Job Description:
- Provide world-class technical support to end users of ESRI software to effectively diagnose and resolve incidents, while making a positive impression.
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture.
- Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including ArcGIS for Desktop, ArcGIS for Desktop extensions, and other ArcGIS technologies.
- As the Subject Matter Expert, document technical issues via incident tracking which involves authoring, technical editing, and publishing of Knowledge Base articles as well as authoritative online content.
- Interpret user issues to determine or recommend software changes to product engineers.
- Work in other technical areas of software support as customer and business needs require.
Required Skills:
- GIS concepts, Networking and Good Knowledge of programming (.Net/Java)
- Experience in working with ESRI suite of products (ArcGIS Desktop, ArcGIS Server, Arc Objects) will be an added advantage
- Excellent communication (written and oral) skills
- Excellent customer service skills
- Should be willing to work in Night shifts
