Company name: Unisys golbal services
Company profile:
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees
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Role: Customer Support Engineer -End User Productivity Services-Service Desk
Job description:
Walkin date: 15th December 2012
Timing: 10 A.M
Interview process:
Unisys Global Services - India,
'Purva Premiere'"No.135/1,
Residency Road, Opp. Bangalore Club
Bangalore-560025
Company profile:
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees
Role: Customer Support Engineer -End User Productivity Services-Service Desk
Job description:
- To act as a single point of contact (SPOC) for all IT Customers.
- To maximize service availability.
- To restore service whenever possible.
- To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
- Maintain Hosted client services for extended application and client access.
- Create Portable user profiles to enable agility.
- Stateless device deployment to ease support and replacement.
- Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
- Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
- Creation of content for Self-Service Portal Solutions and L0 support
- Graduate Engineer Computer Science/ECE/EE
- Excellent verbal and written communication.
- A+ or MSCDT certification
- Willingness and ability to work in shifts (24 x 7).
- Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
- Multitasking and coordination skills
- Team Player.
- Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Walkin date: 15th December 2012
Timing: 10 A.M
Interview process:
- First Round: Spoken English Test (Verbal & Written)
- Second Round : Listening Comprehension test
- Third Round : IQ Aptitude & Technical Test
- Fourth Round : Interview with Communication Coach
- Fifth Round: Operations Round
- Sixth Round: HR
Unisys Global Services - India,
'Purva Premiere'"No.135/1,
Residency Road, Opp. Bangalore Club
Bangalore-560025
