Company Profile : Wipro BPO is a leading provider of business
process outsourcing services focusing on multiple horizontals and
verticals. Our integrated solution approach provides prime value to
customers through process standardization, process simplification and
process optimization. We can leverage our range of enterprise offerings
to enable diverse domains meet existing technology and functional
requirements even as we partner with customers to go to the next level
of operational excellence.
Company Name : Wipro BPO Solutions Ltd
Website : www.careers.wipro.com/bpo
Qualification : B.Tech/B.E. - Computers
Experience : 0-1 Year
Location : Delhi
Job Role : Incident Handling- SQL
Industry Type : BPO, Call Centre, ITeS
Functional Area : Application Programming,Maintainance
Job Description
Resolution of tickets within Defined SLA
Respond to tickets within pre defined SLA
Get technical download of applications.
Train new recruited agents.
Help Team in achieving team’s target
Attend / participate/ Contribute in training, resolution workshops organized by function.
Update / Create user manuals and knowledge base.
Take support from L2/ SME in complex problems / bugs or issues.
Identify and highlight Bugs/Issues in application.
Become Voice of customer and collate comprehensive feedback on services and support from customers.
More Details & Apply
